You may be wondering how we stay in business if we're offering a service like this but not charging you anything for it – particularly considering the amount of time it takes to build trusted relationships with multiple suppliers and to source your perfect vehicle.
Other brokers may ask you for additional up-front 'finance fees' and/or make charges to deliver your car to you, but we don't agree with that. We're happy with the finders' fee the supplier of your car will pay us for placing your business with them. The amount we receive will vary depending on a number of factors, but if you want to know exactly what commission we have been paid just get in touch and we'll be happy to tell you.
Carbon VIP is a credit broker, not a lender, and as a commission-based organisation, is authorised and regulated by the Financial Conduct Authority (FCA registration number 820093).
About us
Carbon VIP Limited is a service which helps professional sportspeople and celebrities locate the vehicles they want and finance them through specific car manufacturer ‘new car’ VIP leasing schemes.
We have established relationships with car manufacturers, dealerships and selected specialist brokers, which allows us to offer VIP leasing schemes and short-term leases on a wide range of luxury vehicles. Whether you just fancy trying something out for six-months or you're looking for a longer term, we can oblige.
How we work
You contact us and tell us the type of vehicle you're looking for.
We shop around for the best deal for you.
We locate the right vehicle with the best terms for your needs.
Job done! And you don't pay a penny for our services. We generate our income through finders' fees from the dealers, brokers or manufacturers we place your order with.
Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.
As a part of this, Carbon VIP also follows the relevant aspects of the Financial Conduct Authority’s six guiding principles on how to engage with our clients. These are known as the ‘Treating Customers Fairly’ principles and govern how we communicate with customers, the level of service we provide and the fairness of our products and procedures.
The six principles for treating customers fairly:
Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
Ways we meet these requirements in the day to day running of our business
We continually aim to understand the needs of our clients
We ensure that the marketing of our products is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.
We make certain our clients understand the risks associated with our services at the outset of an instruction.
We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.
We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.
Any advice provided will be appropriate and take into account the customer’s individual needs and circumstances.
We take our clients’ privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients’ details are kept secure and confidential.
We take any complaint seriously and will deal with any complaints promptly and make improvements to our operations where required.
If you have a complaint
Please visit our complaint procedure page.
If you have a comment you would like to make about our service please contact us. Your feedback is of paramount importance to us.
Carbon VIP Limited is a company registered in England and Wales (registration number: 04803637). Carbon VIP is authorised and regulated by the Financial Conduct Authority (registration number: 820093). Finance is subject to status and income. Applicants must be 18 or over. Terms and conditions apply. Carbon VIP Limited acts as a credit broker, not a lender, for the introduction to a limited number of finance providers from whom the company may be paid a commission for effecting the introduction. Carbon VIP Limited's registered office is Dulwich House, College Road, Cheltenham, Gloucestershire, United Kingdom, GL53 7HX.
Carbon VIP 2018 – all rights reserved.